Privacy Policy

SYW Visual Communications Ltd trading as Johnson & Connolly and Shoot Your Way
Phone Number: 0121 339 5078
E-mail: asktheteam@johnsonandconnolly.co.uk
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The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example - names, job titles, company names, trading addresses, companies house registration information, VAT numbers, phone numbers, email addresses, social media links). We also use Google Analytics to monitor number of visitors to our site, geographic location, browser and display platform.Google Analytics data is anonymous - we do not receive any personal contact details, names or addresses through that service.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
You placed an enquiry or order with you
You expressed an interest in our services
You signed up to our mailing list
You gave us your business card
Google Analytics recorded your visit to our website
We use the information that you have given us in order to:
Raise quotations and invoices
Send you information about our services (including mailing list content if you have opted in)
We may share this information with a subcontracted freelancer or creative business assigned to work on a project you commission with us. We will never share our mailing list with any other business, any information shared will be purely for production purposes only.
The Google Analytics information we receive is used to develop our website and services.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting asktheteam@johnsonandconnolly.co.uk with the subject line 'Data Removal Request'
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored. We keep contact details and records of your ordered services for two years from your last contact with us. We will then dispose your information by secure deletion.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at asktheteam@johnsonandconnolly.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at asktheteam@johnsonandconnolly.co.uk with the subject line 'Data Complaint'.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
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